Privacy Policy

1. Information We Collect

When you use Promer, we may collect various types of information to provide and improve
our services:

a. Personal Information

• Name and Contact Information: We may collect your name and email address during account registration or other interactions.
• Payment Information: If you subscribe to a paid plan, we may collect payment information necessary to process your subscription. This information is managed securely by our payment processor and is not stored on our servers.

b. Usage Data

• Platform Usage: We collect information on how you interact with Promer, such as features used, time spent, and actions performed, to improve and personalize your experience.
• Device Information: We collect data on the device and browser you use to access Promer, including IP address, browser type, and operating system, for security and optimization purposes.

c. Cookies and Tracking Technologies

Cookies: We use cookies and similar tracking technologies to enhance user experience, analyze trends, and administer the platform. You can control the use of cookies at the individual browser level, but some features may be limited if cookies are disabled.

d. Data Collected via Google Authentication When you sign in with Google, we collect:

• Email Address: To create and manage your account and communicate with you.
• Basic Profile Information: Your name and profile picture to personalize your experience.

We only request the information necessary to provide our services and never access additional Google account data without explicit consent. Your data is stored securely and used solely for its intended purpose.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide and Improve Services: Use collected data to operate, maintain, and improve Promer’s features, including AI-powered tools for content and image creation.
• Personalize User Experience: Customize and optimize the platform to fit your business needs, offering suggestions and insights tailored to your preferences.
• Send Updates and Notifications: Inform you of important updates, changes, or promotions related to Promer.
• Analyze Usage: Conduct analytics to better understand how users engage with Promer and identify areas for improvement.

3. Sharing and Disclosure of Information

Promer may share your information with selected third parties as follows:

a. Third-Party Service Providers

We may share your information with third-party providers who support our platform, including:

• Payment Processors: To manage and process subscription payments securely.
• Analytics Providers: To analyze platform usage and performance.
• E-commerce Integrations: Promer integrates with third-party platforms like Shopify, Amazon, and Etsy, to optimize your online store’s content and reach. By enabling these integrations, you authorize Promer to share relevant data to enhance functionality.

b. Legal Requirements

We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena, court order, or government investigation.

c. Business Transfers

If we undergo a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified of any such change, as well as any choices you may have regarding your information.

4. Data Security

We take data security seriously and implement industry-standard measures to protect your personal information. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access and Correction: You can request access to or correction of the information we hold about you.
• Deletion: You can request that we delete your information, though certain data may be retained as required by law or for legitimate business purposes.
• Restriction: You can request limitations on how we process certain information.
• Data Portability: You may request a copy of your information in a structured, commonly used format.
• Withdraw Consent: Where processing is based on consent, you have the right to withdraw it at any time.
• To exercise any of these rights, please contact us at [[email protected]].

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Upon termination of your account, we will delete or anonymize your information, except as required by legal obligations.

7. Cookies Policy

Our website uses cookies to collect information about how you interact with our site and improve your experience. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain functionalities of Promer.

8. Google Authentication

Promer integrates Google Authentication to streamline account creation and login. By signing in with Google, you grant us access to your email and basic profile information. We strictly comply with Google’s API Services User Data Policy to ensure your data remains secure and private. You can manage or revoke Promer’s access to your Google account anytime through your Google Account settings.

9. Changes to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or regulatory requirements. If we make significant changes, we will notify you through email or by posting a notice on our website. By continuing to use Promer after updates are made, you agree to the revised Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or our data practices, please contact us at:
Promer Support Team
FireGroup JSC
Flemington Tower, 182 Le Dai Hanh Street, Ward 15, District 11, Ho Chi Minh City, Vietnam
Email:[email protected]