1. Information We Collect

We collect specific data to enhance and personalize your experience on Promer. This includes:

Personal Information

• Store Owner Information: Name, email address, phone number, and physical address.
• Content Provider Information: Email address, IP address, browser type, and operating system.
• Store Data:
  • Product Data: Products and collections for content optimization.
  • Online Store Data: Pages on your online store for AI-powered content editing.

Usage Data

• Platform Usage: Features used, time spent, and actions performed to optimize and personalize the platform.
• Device Information: IP address, browser type, and operating system for security and performance improvements.

Cookies & Tracking Technologies

• Essential Cookies: Required for authentication and secure login.
• Analytics Cookies: Help us analyze platform usage trends (e.g., via Google Analytics).

Merchant Control & Data Authorization

• Some data access requires explicit merchant authorization.
• Merchants can review and manage their data permissions within the Promer app.
• Merchants can revoke access at any time through their Shopify admin settings.

2. How We Use Your Information

We use this data to:

• Improve AI-driven content creation for product descriptions, store pages, and marketing materials.
• Analyze and enhance content performance within Shopify stores.
• Provide merchants with personalized insights and recommendations.

We do not sell, share, or use this data beyond the authorized scope.

3. Data Processing & Third-Party Sharing Transparency

We work with selected third-party service providers to support platform functionality while ensuring data protection and compliance.

Third-Party Service Providers

• Payment Processors (e.g., Stripe, PayPal): To securely process subscription payments.
• Analytics Services (e.g., Google Analytics, Mixpanel): To analyze usage trends and improve user experience.

Business Transfers & User Notification

If we undergo a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified of any such change, as well as any choices you may have regarding your information.

4. Data Security

We take data security seriously and implement industry-standard measures to protect your personal information. While we take extensive precautions, no online platform can guarantee 100% security. If you suspect any security breach, please contact us immediately at [email protected].

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Upon termination of your account, we will delete or anonymize your information, except as required by legal obligations.

6. Compliance with Global Privacy Laws

Promer complies with privacy laws in jurisdictions such as the European Economic Area (EEA), United Kingdom, and United States. We adhere to regulations such as General Data Protection Regulation (GDPR) (EU & UK), California Privacy Rights Act (CPRA) (California, USA), and Colorado Privacy Act (CPA) (Colorado, USA).

These laws impose obligations on any party that collects, processes, or stores personal data.

7. Your Rights & Choices

Depending on your location, as a Promer user, you have the right to:

• Access & Correction: Request access to or correction of your data.
• Deletion: Request deletion of your data, subject to legal retention obligations.
• Restriction: Request limitations on data processing.
• Data Portability: Receive a copy of your data in a structured format.
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

8. Changes to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or regulatory requirements.

• If significant changes occur, we will notify you via email or an in-app notice.
• By continuing to use Promer after updates, you agree to the revised Privacy Policy.

9. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or our data practices, please contact us at:
Promer Support Team
FireGroup JSC
Flemington Tower, 182 Le Dai Hanh Street, Ward 15, District 11, Ho Chi Minh City, Vietnam
Email: [email protected]