Terms of Service

Welcome to Promer! Our official website, promer.ai, provides access to Promer, a software-as-a-service (SaaS) platform developed by Promer ("we", "us", or "our") to empower e-commerce solopreneurs and businesses. Promer offers AI-powered tools for content creation, image generation, and strategic insights across various online marketplaces and platforms.
Throughout these Terms of Service ("Terms"), "Promer" refers to the services and platform provided by Promer. By accessing or using Promer, you agree to be bound by these Terms. If you do not agree to these Terms, please discontinue use of Promer.

1. Acceptance of Terms

By registering for, accessing, or using Promer in any way, you agree to these Terms, as well as our Privacy Policy. If you are using Promer on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

2. Services Provided

Promer provides an AI-powered platform specifically tailored for e-commerce businesses, enabling users to:

  • Generate optimized content for product descriptions, ads, blogs, and other marketing materials.
  • Create AI-generated images for use in marketing and product listings.
  • Receive personalized business insights and strategic recommendations through our features

Promer integrates with various e-commerce platforms (e.g., Shopify, Amazon, Etsy) and works across different workspaces where users manage their online stores. Promer’s core functionality is delivered through a Chrome extension, with additional features accessible via a web application.

3. Account Registration

To use Promer, you may be required to register an account and provide certain personal information, such as your name and email address. You are responsible for maintaining the confidentiality of your account credentials and agree to notify us of any unauthorized access to your account. We are not liable for any losses caused by unauthorized use of your account.

4. Subscription and Fees

Promer operates on a subscription-based model, with monthly or annual billing options. By subscribing, you agree to pay the applicable fees for the selected subscription plan. All payments are non-refundable, except as required by law or stated in these Terms. You can cancel your subscription at any time, but your access to paid features will continue until the end of the billing cycle.

5. User Data Collection and Use

Promer collects and uses personal data, including:

  • Types of Data Collected: Name, email address, usage data, cookies, and any other information necessary for account management and personalized recommendations.
  • Purposes of Data Collection: We use this data to enhance user experience, provide personalized content recommendations, improve our services, and send relevant notifications and updates.

For more information on data handling practices, please see our Privacy Policy.

6. Third-Party Integrations and Data Sharing

Promer may integrate with third-party platforms such as Shopify, Google Analytics, Facebook Ads, and other e-commerce tools to optimize your experience. By using these integrations, you consent to the sharing and receiving of data between Promer and these third parties solely for purposes of enhancing functionality and performance.
We are not responsible for any data practices by third parties. Please review their terms and privacy policies to understand their data handling practices.

7. User Conduct and Responsibilities

You agree to use Promer for lawful purposes only and in accordance with these Terms. You are solely responsible for:

  • Maintaining the confidentiality of your account credentials.
  • Providing accurate information during registration and updates to your account.
  • Using the platform in compliance with all applicable laws and regulations.

Any misuse, including but not limited to unauthorized data scraping, sharing, or resale of content generated through Promer, may result in suspension or termination of your account.

8. Intellectual Property and Licensing

Promer and its contents, features, and functionality are and will remain the exclusive property of Promer or its licensors. You are granted a limited, non-transferable, non-exclusive license to access and use Promer for your personal or internal business use. This license does not include any resale or commercial use of Promer or its content.
Content generated through Promer belongs to the user. However, we reserve the right to use aggregated, anonymized data for purposes of improving the service.

9. Disclaimer of Warranties and Limitation of Liability

Promer is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.
To the maximum extent permitted by law, Promer and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, use, or goodwill, resulting from:

  • Your use or inability to use Promer;
  • Any unauthorized access to or use of our servers and/or personal information;
  • Any content or conduct of any third party on Promer.

10. Termination

We reserve the right to suspend or terminate your account if you violate these Terms or if we suspect any misuse of Promer. You may terminate your account at any time by following the instructions provided in your account settings. Termination does not relieve you of any obligations under these Terms or entitle you to a refund of any fees paid.

11. Modifications to Terms of Service

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice via email or prominent posting on our site before any new terms take effect. By continuing to access or use Promer after revisions become effective, you agree to be bound by the updated terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions. Any disputes arising from or related to these Terms or your use of Promer shall be subject to the exclusive jurisdiction of the courts of Singapore.

13. Contact Information

If you have any questions about these Terms, please contact us at:
FireGroupJSC
Flemington Tower, 182 Le Dai Hanh Str, Ward 15, Dist. 11, Ho Chi Minh City Vietnam
Email: [email protected]